Position title
Follow-up Support Worker - Housing First

Are you guided by the principles of Housing First and passionate about supporting individuals in maintaining housing options based on their personal goals? The Intensive Case Management Team is part of the service delivery team of Homeward Trust Housing First in Edmonton that empowers individuals through a collaborative exploration of a person’s strengths, barriers, interests, and goals. You will build and maintain trusting partnerships with landlords, community service providers, and program participants in navigating affordable housing options and income funding. Follow-up Support Workers create individual service plans, manage a caseload of 17-20 program participants, and provide ongoing support to participants through regular home visits.

What you bring to the team:
  • You bring 1+ years of related direct service work experience with vulnerable people.
  • You possess a diploma in Social Work, Human Services, or a related field.
  • You have a proven ability to practice relationship-based approaches.
  • You are able to embed in your work the practices of harm reduction, person-centered, trauma-informed, and strength-based care.
  • You are able to remain confident and calm. This work may involve de-escalating crisis situations with individuals under the influence of drugs or alcohol or experiencing a mental health crisis.
  • You have experience using evidence-based models of practice.
  • You understand and are committed to Housing principles.
  • You are able to use your personal vehicle to visit different locations, activities, or appointments throughout the Edmonton area.
Important work you will do at e4c:
  • You will work with the person served to build Individual Service Plans based on participants' identified strengths, barriers, interests, and goals.
  • You will use your knowledge of community and income resources to help the person served to maintain housing and make improvements to their overall wellbeing.
  • You will help individuals develop and connect with their natural support system. Providing mentorship and guidance as needed.
  • You are comfortable with difficult conversations and can use a trauma informed lens to help individuals understand the conditions of their lease agreements and maintain housing.
  • You will act as a mentor and advocate for the relationship between landlord & tenant and help to address concerns and mitigate the risk of eviction.
  • You are a natural promoter and know what it takes to build and maintain relationships with property managers, organizations, and landlords who are working with the ICMT program.
  • You will use Effort to Outcome software and regularly complete Service Prioritization Decision Assistance Tool (SPDAT) assessments and provincial assessments.
  • You know what it takes to build holistic relationships. You can connect to people from a variety of backgrounds.
Full Job Description

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Employment Type
Job Location
9321 Jasper Avenue, Edmonton
Date posted
November 15, 2023
Salary and Benefits

Competitive Salary
Robust Benefits Package
RRSP Matching
3 Weeks Paid Vacation
Paid Sick Time
Professional Development Opportunities
Employee Family Assistance Program (EFAP)














Background Check Process & Requirements

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check (IRC).

Please apply for your Police Intervention Check with Vulnerable Sector Search via your local RCMP detachment or Edmonton Police Service.

You are encouraged to apply for your Intervention Record Check immediately.  There is no cost to apply for an IRC. To access the IRC application form click below.  Please email your completed form  with picture ID to


IRC Intervention Check Form_














Please send a thoughtful cover letter and resume to careers@e4calberta.org.

Please include the position(s) title you are applying for in the subject line.













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Thank you for submitting your application and for your interest in e4c. Due to the volume of applications we receive, only individuals who have been shortlisted will be contacted.