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Cafe Coordinator – The Hallway Cafe Program

e4c has a unique opportunity as the Café Coordinator for the Hallway Café Program. Are you an experienced barista with a passion for teaching? Do you enjoy being a part of a multi-disciplinary team with interests related to: café operation, customer service, business growth and marketing? If you identify as a team player, are detail-oriented and have a passion for supporting at-risk youth – the Café Coordinator position could be the next step in your career!

The Hallway Café’s kitchen is located within the downtown core that prepares all foods from scratch to supporting food catering, breakfast and lunch service and the daily production of baked goods! You will be a part of a safe and supportive environment that acts as a ‘go-to’ place for at-risk youth and offers employment readiness services for youth along with food and beverage services.

Hours: Full-time: Monday to Friday: 7:00am to 3:30pm; may include some evenings and weekends due to special events.

Why Join Our Team       

  • Empower youth through rapport building, role modelling and skill building activities.
  • Be mentored by leaders with over 20 years of culinary experience related to food service, catering and pastry creation.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.
  • Robust benefit program, RRSP contributions, 3 weeks’ vacation, EAP and other work related benefits.

In Your Role You Will

Café Operation

  • Feel, taste and examine food prepared and cooked by kitchen staff to ensure food consistency, quality and presentation.
  • Plans and refreshes the coffee menu to reflect local products, inventory supplies and availability.
  • Create innovative marketing opportunities within the café.
  • Communicates and answers questions related to food and coffee menu.
  • Calls and arranges for preventative maintenance and repairs of all equipment and machines.

 Social Enterprise

  • Provide vision, direction and leadership for the Hallway Café and catering as a social enterprise.
  • Develop service standards and program curriculum for up to 40 youth as part of the Employee Readiness Program.

Leadership

  • Train and supervise youth who are a part of the Employment Readiness Program in areas of food/beverage preparation, cashier, floor service and customer service.
  • Conduct and complete evaluations related to goal plans for youth participants.

Catering Support

  • Provides estimate quotes, takes catering orders and prepares invoices.
  • Ensures proper transportation, handling and storage of goods and materials, equipment operation and equipment maintenance for catering events.
  • Establishes relationships with local businesses, suppliers and stakeholders.

 Youth Support

  • Builds rapport and actively engages with youth employed in Employment Readiness Program.
  • Collaborates with multi-disciplinary team in problem solving case management challenges, barriers and concerns that youth may be experiencing.

Financial Administration

  • Prepares end of day statistics from POS system and ensures cash and sales balance.
  • Processes and maintains debit reconciliation.
  • Keeps records of all sales receipts in accordance with policy and CRA standards.

Education and Certifications

Required:

  • High school diploma
  • Proserve Certification (or the ability to obtain this certification prior to the start date)
  • Police Check with Vulnerable Sector.
  • Intervention Record Check.
  • Food Handling Certification
  • WHMIS
  • First Aid (CPR-AED)

 Recommended:

  • Certifications: Aboriginal Awareness, De-Escalation, Suicide Intervention, Harm Reduction, Trauma Informed Practices

Experience

  • 3+ years of experience as a food service professional.
  • 1+ years of experience as a barista.
  • Previous experience as café manager or related leadership in a similar area is an asset.
  • Previous experience in social enterprise or small to medium food establishment is an asset.
  • Proven track record of cost control including food, equipment, labor and wastage to meet financial goals.
  • Proficiency with MS Office Programs and cost management systems.

Competencies

  • Relationship Building: Able to build formal and informal professional relationships.  Fosters respect and reciprocity with youth participants, team members, other e4c personnel, external service providers, local suppliers and community members.
  • Accountability: Able to define expectations for self and others and to act to fulfill these expectations.  Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions
  • Communication – Communicate respectfully with others from diverse backgrounds and from all levels while accommodating differences and upholding organizational values, policies and procedures.
  • Innovative – ability to challenge, take risks and generate new ideas to improve operations or create new opportunities.
  • Integrity and Ethical Behavior – a clear understanding of ethical and business practices.
  • Service Orientation – Takes personal accountability to deliver the best service by demonstrating best practice behaviors following organizational policy and procedures, OH&S and government licensing.
  • Performance Management – the ability to effectively plan and manage the performance of staff & youth participants and to develop skills and abilities of staff over time.
  • Resource Management – the ability to effectively manage resources.

Apply

When applying, please submit a thoughtful Cover Letter and Resume outlining your interest and relevant experiences:

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.