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Follow-up Support Worker – Rapid Re-housing Team (Temporary Contract)

Are you a relationship builder, team player and are passionate about supporting individuals in establishing stability in their housing communities? The e4c Rapid Re-Housing and Housing First Team is part of the service delivery team with Homeward Trust Housing First in Edmonton that empowers participants in maintaining tenancy. You will provide resources to aid in housing stability through a collaborative exploration of a participant’s strengths, barriers and goals.

You will work with persons served of a variety of demographics. You may work within various program models concurrently, including but not limited to 3 month Rapid Re-Housing model and 1 year Housing First model. You offer on-going support to participants through regular case management meetings, case plan development and support, and the creation of housing goals with participants. With your knowledge of harm reduction and trauma informed practices, you will manage a caseload up to 20 participants in achieving housing stability and providing them with tools to access community based funding and resources.

Temporary Position: 6 months with a possibility of extension.

Hours: Full-time: Monday to Friday: 40 hours per week; requires use of a personal vehicle and travel around Edmonton and surrounding areas.

Why Join Our Team

  • Employee & Family Assistance Program along with PERKS!
  • In-house collaborative training opportunities and supervisory coaching sessions to build knowledge, skills and tools relevant to your role.
  • Be supervised and mentored through observation, formal and informal coaching session and overall recognition of successes in support of your professional capacity.
  • Connect with a variety of stakeholders – team members, housing participants and community members to build and model positive neighbor relations.

In Your Role You Will

  • Promote e4c Housing First services to potential property management organizations or landlords.
  • Use assessments, referral skills and tools to assist in exploring participant’s strengths and barriers to obtaining sustainable affordable housing options.
  • Assist participants in navigating and accessing appropriate income funding available from federal and provincial government sources.
  • Provide follow up support to as many as 17 to 20 participants.
  • Develop Service Plans with participants for the purpose of evaluating progress through transition and ultimately program graduation.
  • Arrange monthly landlord check-ins fulfilling monthly payment confirmation expectations.
  • Participate in regular participant home visits.
  • Coordinate and facilitate regular service team meetings with participant.
  • Advocate and coordinate referrals for participants accessing mainstream service providers.
  • Accompany and/or transport persons served to appointments, cultural events and activities.

Education and Certifications

  • Diploma or degree in Community Support Worker, Human Services, Sociology or a related discipline.
  • Clear Police Information Check with Vulnerable Sector.
  • Clear Intervention Record Check.
  • Valid Standard First Aid and CPR
  • Suicide Intervention Training
  • Requires a use of personal vehicle with valid Class 5 Driver’s License, Vehicle Registration, Vehicle Insurance (including a $2 million dollar liability) and Driver’s Abstract.


  • 1+ year of experience working with marginalized populations, high risk and vulnerable populations.
  • Previous experience working with LGBTQ2+, Indigenous, refugee and immigrant populations.
  • Working knowledge of harm reduction, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city and indigenous culture.
  • Working knowledge of Housing First, Landlord and Tenant Advisory Board and community based resources and supports.
  • Demonstrated ability to effectively conduct case management including assessment, service planning, skills teaching, referrals and monitoring.
  • Experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Proficient in MS Outlook, Word, Excel, database applications and computer operations.
  • Excellent concentration and focus are required in order to transport persons served.
  • Being in enclosed space with persons served while operating a motor vehicle.


Please submit a thoughtful Cover Letter and Resume outlining your experience and interest in the role:

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.