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Housing Outreach Worker – Women’s Emergency Accommodation Centre (WEAC)

e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.

The Women’s Emergency Accommodation Centre (WEAC) provides emergency beds, meals, and security for women in a 24-hour-a-day staffed facility. As a Housing Outreach Worker, you will assist persons in securing housing and financial benefits which make housing sustainable. You will participate in case management providing resources to aid in housing sustainability through a collaborative exploration of a person’s strengths and barriers. This includes supporting the person served in finding and securing appropriate housing, connecting resources for housing and start-up necessities, and mentoring the person to develop skills for positive landlord relationships and tenancy under the Residential Tenancy Act.

Hours:  Full time position: 40 hours per week

Why Join Our Team       

  • Full time position includes health, dental and other work related benefits.
  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.

In Your Role You Will

  • Carry out evidence-based practices for housing supports to homeless persons and liaison with landlords and other community resources.
  • Provide support using a person centered, trauma sensitive and harm reduction framework.
  • Use intake, assessment, and referral skills and tools to assist in exploring strengths and barriers to obtaining housing.
  • Develop a trust relationship with person served through professional boundaries and ethical practice
  • Coach and model persons served to develop healthy relationships with landlords and other service providers.
  • Assist persons served in navigating and accessing the appropriate funding bodies.
  • Educate and refer persons served to appropriate community resources and how to access them.
  • Ensure persons served needs are being met through connection to medical, mental health, addictions, government supports, and legal assistance.
  • Plan for successful program exit through support and warm transfer to follow up support worker.
  • Develop and maintain a strong relationships with community organizations that will benefit residents.

Education and Certifications


  • Degree or Diploma in Social Work, Community Support Worker, Human Services or related discipline.
  • Standard First Aid and CPR.
  • Police Information Check including vulnerable sector.
  • Child Intervention Check.
  • Suicide Intervention Training.
  • De-escalation.
  • Harm Reduction.
  • Aboriginal Awareness Training.
  • Valid Class 5 Driver’s License.
  • Proof of vehicle insurance minimum $1 million liability, registration and 3 year drivers abstract.


  • 3+ years of experience conducting intakes, assessments and/or placement coordination.
  • 3+ years of experience in person-centered, harm reduction and trauma based practice.
  • 3+ years of experience working with Indigenous and/or newcomer populations.
  • 3+ years of experience working with high risk populations.
  • Working knowledge of harm reduction sexual exploitation, abuse and trauma, addictions, mental health, homelessness, inner city, and indigenous culture.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Previous experience within the social services sector.
  • Proficient in MS Outlook, Word, Excel and database applications.


  • Relationship Building: ability to build formal and informal professional relationships. Fosters dignity, respect and non-judgmental approach with shelter users, team members, other e4c personnel, external service providers and community members.
  • Innovative: ability to be a creative problem solver, generate and implement ideas to improve operations or develop new opportunities.
  • Integrity and Ethical Behaviour: a clear understanding of professional boundaries, confidentiality, ethical practices and guiding principles of WEAC.
  • Accountability: ability to define expectations for one’s own role and to act in accordance with these expectations, ability to define expectations for shelter users, ability to self-reflect, demonstrate skills, knowledge and attitudes to effectively carry out duties of the job and maintain personal care over time.
  • Service Orientation: ability to understand shelter users’ needs and ensure users feel safe and welcomed during their stay at the shelter and the knowledge and ability to navigate housing supports.
  • Communication: communicating with individuals and groups of diverse backgrounds using appreciate and effective communication tools and techniques.


At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.