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Overnight Transitional Support Worker – Youth Housing Program (Multiple Opportunities)

Due to internal promotions, e4c Youth Housing Programs (YHP) is searching for Overnight Transitional Support Workers! Are you passionate about working with youth (ages 14-17) and helping them discover their pathway towards adulthood? The Overnight Transitional Support Worker focuses on building relationships with youth through a non-judgmental, harm reduction, trauma informed and solution focused approach. You will play a key role in building a safe and supportive environment for the youth that promotes collaboration and innovation while ensuring the needs of youth are met.

Youth Housing Programs (YHP) offers safe, supportive transitional housing for youth experiencing complex barriers such as substance use/misuse/addictions, legal, poverty, traumatic histories, mental health, poverty and homelessness, LGBTQ2S+, and newcomers to Canada and/or refugees, and PSECA concerns. As the Transitional Support Worker (TSW), your primary responsibilities include building relationships with the youth and teaching them valuable life skills that support youths’ successful transition to adulthood. The TSW will complete all house related tasks (meal preparation, cleaning, upkeep) ensuring a safe, clean and supportive home environment for the youth.

Hours: When applying, please indicate which position you are interested in:

  • Position 1: Friday to Tuesday: 12:30am to 8:30am
  • Position 2: Monday to Thursday: 8:00pm to 4:00am; Friday 4:00pm to 12:00am
  • Position 3: Wednesday & Sunday: 12:30am to 8:30am; Friday to Sunday: 8:00pm to 4:00am

Why Join Our Team       

  • Engage with youth in meaningful opportunities to support their pathways towards adulthood.
  • Double staffing model that better supports the youth we walk alongside.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.
  • Robust benefit program, RRSP contributions, 3 weeks’ vacation, EAP and other work related benefits.

In Your Role You Will

  • Build rapport, supervise and encourage youth through one-on-one supports.
  • Assist youth to actively participate in their transition plan and monitor their progression.
  • Support youth in establishing and maintaining healthy routines and life skills development (household shopping, meal planning, preparation, maintenance, money management etc.).
  • Communicate pertinent information and progress of youth to the House Leadership Team through daily case notes, documentation and log book tracking.
  • Plan and prepare meals for the following day in cooperation with youth.
  • Organize and maintain a clean orderly living environment in order to create a safe and supportive home environment for the youth.
  • Complete nightly reports involving: operational updates, occupancy tracking and absent from care reporting and Critical Incident Reports (as required).
  • Perform a daily review of case notes pertaining to youth.
  • Re-inforce conflict resolution, positive communication, household respect through positive reinforcement, role modeling, supportive listening, etc.
  • Comply and adhere to policies and procedures including: internal e4c policies, legislation, bylaws, licensing standards, CARF, Alberta Health, medication administration documentation/procedures etc.
  • Attend house meetings, hospital visits and community outings with youth.
  • Maintain positive relationships with neighbors, visitors and other community members.

Education and Certifications


  • Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
  • Police Information Check with Vulnerable Sector Check.
  • Child Intervention Check.
  • Certifications: Standard First Aid, Suicide Intervention Training, Medication Administration, De-escalation, Harm Reduction, Indigenous Awareness Training, Protection of Sexually Exploited Children’s Act, WHMIS and Food Safety.
  • Reliable, registered vehicle, driver’s license, a recent driver’s abstract and valid insurance including two million dollar liability coverage.


  • Certifications: FOIP, Mental Health First Aid


  • 2 years working with marginalized populations (youth experience is an asset).
  • Strong interpersonal, non-judgmental, empathetic, flexible and ability to work with initiative and independence.
  • Experience working with youth struggling with addictions, poverty, mental health, and trauma.
  • Working knowledge and experience with harm reduction, resiliency, trauma -informed and solution focused practice.
  • Proficient in MS Outlook, Word, Excel, database applications and computer orientation.


  • Detail Oriented – Able to focus on the details that matter, checks work for accuracy, ensures that tasks are completed as requested.
  • Communication – Communicate respectfully with others from diverse backgrounds and all levels while accommodating differences using a non-judgmental, empathic, and flexible approach
  • Collaboration – Work collaboratively with others to achieve group goals and objectives. Able to build formal and informal professional relationships.  Fosters respect and reciprocity with youth, team members, other e4c personnel, external service providers and community members.
  • Accountability –Takes personal accountability to deliver the best service by demonstrating best practice behaviors following organizational policy and procedures, CARF standards, OH & S, and Government of Alberta Licensing protocols. Able to define expectations for self and others and to act to fulfill these expectations.
  • Integrity and Ethical Behavior – a clear understanding of ethical and business practices, and commitment to upholding organizational values, policies and procedures
  • Service Orientation – an understanding of youth needs and strives to meet or exceed expectations. Seeks ways to improve processes and efficiencies for enhanced service and community relations.


When applying, please submit a thoughtful Cover Letter and Resume outlining your interest, position availability and experiences:  

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.