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Program Manager – Permanent Housing

Are you a change seeker, pro-active community builder and have demonstrated leadership experience? e4c is searching for a Program Manager that oversees the development and delivery of services within the permanent housing facilities including Elizabeth House and McCauley Group Homes (Meadows and Our Place). You will instill your leadership experience and partnership vision to increase potential and capacity in personnel, operations and community settings.

e4c’s permanent supportive housing programs provide a safe and supportive living environment to facilitate meaningful health and wellness opportunities for persons with complex needs related to histories of trauma, addictions and related mental illness. You will work alongside team members and clinical supports to support residents towards achieving their own self-identified wellness goals through a community based approach focused on reciprocity and relationships.

Why You Should Apply  

  • Empower people we support to work towards their own self-identified goals and interests.
  • Build upon your leadership capabilities through supervising and mentoring a team of diverse individuals in support of building upon their professional capacities.
  • In-house collaborative training opportunities and supervisory coaching sessions to build knowledge, skills and tools relevant to your role and duties as a leader.
  • Managerial position includes: health, dental, RRSP contributions, 4 weeks’ vacation, a robust employee assistance program and other work related benefits.

Hours: Full-time: 40 hours a week: including on-call responsibilities.

Key Responsibilities

Program Management

  • Oversee program operational cycle and service delivery to achieve program objectives.
  • Collaborate with other e4c programs to build capacity internally and minimize barriers to e4c programs for person served.
  • Assess and develop infrastructure, frameworks and key processes that will ensure that best practices, scope of responsibility and quality programming in collaboration with the Site Manager.
  • Engage with community resources to represent, discuss and/or establish collaborations, partnerships, or other services to improve services for person served.
  • Develop, implement, and evaluate program policies and procedures.

Leadership

  • Work in partnership with Human Resources, AHS Partners, and program leadership to recruit, orient, and train new employees.
  • Support direct reports in their role by observing performance, recognizing successes, providing constructive feedback and maintaining appropriate documentation.
  • Debrief and follow-up on critical incidents and/or crisis situations in conjunction with Site Manager and team members.

Program Safety

  • Ensure implementation of safety practices and protocols in collaboration with the Occupational Health and Safety Manager.
  • Coordinate with safety officer and maintenance team to ensure buildings are up to code.
  • Oversee the development/evaluation of risk management practices and all areas of facility management and maintenance.

Administration

  • Manage budgets, funder requirements and reporting deadlines.
  • Assist in the preparation of grant proposals and funding applications.
  • Prepare required reports and annual budget projections for effective and efficient program planning, service delivery and ongoing review.

Education and Certifications

Education

  • Degree in Social Work, Child Youth Care, Nursing, or human service field.

Certifications

  • Standard First Aid, Suicide Intervention Training, Medication Administration, De-escalation, Harm Reduction, Aboriginal Awareness Training.

 Experience

  • 8+ years’ experience and extensive background working with people requiring higher levels of support due to complex trauma, addictions, mental illness, and/or poverty.
  • 5+ years’ of progressive leadership experience, including staff leadership, program management, project start-up, expansion, and innovation.
  • Full competency and experience with harm reduction, person-centered, trauma-informed, strength based, collaborative, relationship-based approaches and/or solution focused practice.
  • Experience using evidence based models of practice.
  • Experience building and managing large, complex budgets.
  • Experience implementing accreditation standards, program evaluations, meeting contractual requirements.
  • Working knowledge of facility management.
  • Proficient and skilled with computer use and Microsoft office database entry.

Competencies

  • Relationship Building: Able to build formal and informal professional relationships.  Foster respect and reciprocity with participants/tenants, team members, other e4c employees, external service providers and community members. Use an intentional, reflective practice model in work with others.
  • Communication: Comfortable communicating formally, informally, in groups and one-on-one.  Able to obtain and share information, ideas, and problems.  Able to ask for advice, support and accept feedback
  • Accountability: Able to define expectations for self and others and to act to fulfill these expectations.  Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions); the ability to demonstrate skills, knowledge and an attitude that enable them to effectively carry out the job and to maintain personal health over time.
  • Creating and Leading Change: proactive and preventative; innovation and creative; pathfinding; inspirational.
  • Innovative: ability to challenge, take risks and generate new ideas to improve operations or create new opportunities.
  • Detail Oriented: Able to manage complex budgets and contracts, focusses on the details that matter, checks work, ensures that tasks are completed.

Apply

Please submit a thoughtful Cover Letter and Resume to: 

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.