Referral & Intake Coordinator – Youth Housing Program
Are you organized, resourceful and passionate in walking alongside youth (ages 14-18)? Are you a relationship builder that is passionate in linking youth with supports and community referrals according to their needs? e4c is hiring a Referral & Intake Coordinator that is responsible for responding to all placement inquiries, determining youth suitability and eligibility with the program and liaising with community organizations.
The Youth Housing Programs (YHP) offers safe, supportive transitional housing for youth experiencing complex barriers such as substance use/misuse/addictions, legal, poverty, traumatic histories, mental health, poverty and homelessness, LGBTQ2S+, and newcomers to Canada and/or refugees, and PSECA concerns. YHP has three homes which can house up to 5 youth ages (14-18) in which the Referral & Intake Coordinator will play a key role in facilitating their integration into these communities.
Hours: Monday to Friday: 8:30am to 4:30pm; some evenings and weekends work may be required.
Why Join Our Team
- Full time position includes health, dental, RRSP contributions, employee assistance program and other work related benefits.
- In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.
- Build relationships and connect people to the work we do.
- Engage with individuals in meaningful opportunities, which positively impact those we serve.
- Be a part of a supportive team, dedicated to professional and personal growth.
In Your Role You Will
- Respond to all placement inquires for the Youth Housing Programs.
- Evaluate youth to determine if immediate crisis response is required.
- Gather appropriate information and documentation according to the referral process.
- Consult with house teams to assess the compatibility and placement of youth within current YHP homes.
- Refer youth to other placement options and external service providers to meet their current situation.
- Collaborate with house team to determine youth placements.
- Establish and maintain a network of community organizations such as placement unit and caseworkers.
- Build rapport and coordinate meetings with youth within the community to facilitate successful integration in the program.
- Develop and maintain documentation/ statistics on intake, referral and program outcome data.
- Compile intake documentation to complete daily and weekly reporting to funders.
Education and Certifications
- Degree/diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
- Police Check with Vulnerable Sector Check.
- Intervention Record Check.
- Requires a use of a reliable vehicle including: Class 5 Driver’s License, Vehicle Registration, Vehicle Insurance (including two million dollar liability coverage) and recent 3 year’s Driver’s Abstract.
- Certificates (or willingness to obtain): Standard First Aid, Aboriginal Awareness, Medication Administration, De-Escalation, Protection of Sexually Exploited Children’s Act, Suicide Intervention, Harm Reduction.
- 3+ years’ experience working with marginalized populations (youth experience is an asset)
- Extensive background and experience working with youth struggling with addictions, poverty, mental health, and traumatic histories. Understanding and ability to respond to multiple, complex barriers faced by high-risk youth.
- Previous experience conducting intakes, assessments and/or placement coordination.
- Working knowledge and experience with harm reduction, resiliency, trauma-informed and solution focused practice.
- Proficient in MS Outlook, Word, Excel, database applications and computer operation.
- Communication – The ability to understand and be understood by individuals and groups using appropriate and effective communication tools and techniques. Communicate respectfully with others from diverse backgrounds and from all levels while accommodating differences while using a non-judgmental, empathetic, and flexible approach.
- Collaboration – Work collaboratively with others to achieve group goals and objectives; has positive working relationships with colleagues and partners. Able to build formal and informal professional relationships. Fosters respect and reciprocity with participants/tenants, team members, other e4c personnel, external service providers and community members. Uses an intentional, reflective practice model in work with others.
- Accountability –Takes personal accountability to deliver the best service by demonstrating best practice behaviors following organizational policy and procedures, CARF standards, OH&S, and Government of Alberta Licensing protocols. Able to define expectations for self and others and to act to fulfill these expectations. Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions; the ability to demonstrate skills, knowledge and an attitude that enable them to effectively carry out the job and to maintain personal health over time.
- Integrity and Ethical Behavior – a clear understanding of ethical and business practices, and commitment to upholding organizational values, policies and procedures.
- Service Orientation – an understanding of clients’ needs and strives to meet or exceed client expectations. Seeks ways to improve processes and efficiencies for enhanced service and community relations. Responds to new and innovative ideas in an effort to effectively problem solve for resolution.
Please submit your Cover Letter and Resume to:
At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.
Thank you to all those apply. Only those short-listed will be contacted for an interview.