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Site Manager – Permanent Housing Program

This is an exciting opportunity for a passionate individual who is interested in social justice, social change, innovation, and collaborative work. The Site Manager plays a key role in the development and execution of a model of care that prioritizes the needs of the people that we serve through wellness, community enhancement, and an informal approach to modelling life skills.

e4c’s permanent supported housing programs provide housing for people looking for stability, recovery, and a better life. In your role you serve people who, due to histories of trauma and related mental illness and addictions, need enhanced levels of housing support. The Site Manager position reports to the Program Manager, and provides leadership to the team, to ensure the program is running in a way that meets both residents’ specific needs and agency/funder requirements.

Hours: Full-time: Monday to Friday: 9:00am to 5:00pm; potential evenings and weekends work and on-call responsibilities apply.

Why Join Our Team        

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

  • Manage the program operational cycle and service delivery to achieve program goals and outcomes.
  • Coordinate the management of client and program personnel information; preparation of summary reports of activities and statistics; and communication and consultation with stakeholders and relevant parties.
  • Works with AHS clinical staff and staff team to make collaborative decisions about intakes to the program.
  • Provide leadership alongside AHS clinical team to ensure residents needs are honored and respected.
  • Review life skills, wellness and community enhancement goals and care plans with multi-disciplinary team to ensure programming reflects needs and diversity of program participants.
  • Maintain standard of practice for the house in alignment with harm reduction, Indigenous world view, behavior modification, trauma-informed and person-centered practice through modelling and coaching.
  • Builds and model positive relations with e4c staff, residents, AHS clinical team and the community through integrated activities, programming and on-going relationship building.
  • Develop and maintain Risk Register for sites and ensures risk management practices are followed across all shifts.
  • Debrief and follow-up on critical incidents and/or crisis situations in conjunction with staff to provide support, ensure proper protocol was followed and minimize future incidents.
  • Work in partnership with Program Manager to ensure operations are running smoothly on-site.
  • Monitor and manage financial budget and records to ensure service delivery is developed and reported in a timely manner.
  • Maintain accurate and current financial records, which adhere to agency financial practices.
  • Support front-line staff by observing performance, recognizing successes, providing constructive feedback and maintaining appropriate documentation.
  • Work in conjunction with Human Resources Department regarding recruitment and employee relations.
  • Maintain accreditation, licensing, and accommodation standards by monitoring all house documentation and communications.
  • Oversee all areas of facility management.

Education and Certifications


  • Degree or diploma in the area of Human Services, Social Services, or a related discipline.
  • Police Check with Vulnerable Sector Check.
  • Intervention Record Check.
  • First Aid and CPR (can be obtained through e4c training program)
  • Valid Class 5 Driver’s License, proof of vehicle insurance, registration and 5 year drivers abstract.


  • Mental Health First Aid
  • De-escalation Certificate
  • Harm Reduction Training
  • Cultural Awareness


  • 5+ years supervisory experience with exceptional leadership skills.
  • Proven ability to foster a team environment and provide reflective supervision to team members.
  • Experience working in collaborative partnerships
  • Working knowledge and experience with harm reduction, person-centered, trauma-informed, behavior modification, indigenous world view, strength based, collaborative, and/or solution focused practice.
  • Personal lived experience of addiction, mental illness, racism, discrimination, poverty is an asset.