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Transitional Case Coordinator – Youth Housing Program

Do you identify yourself as being collaborative, flexible and goal-oriented – all while ready to take upon a leadership path? The Transitional Case Coordinator could be your next step in your social services career! The Transitional Case Coordinator focuses on ensuring high-quality case management services and transition planning are provided to youth to support the achievement of their goals! You will build relationships with youth through a non-judgmental, harm reduction, trauma informed and solution focused approach. You will play a key role in working together with youth to create goals and assist them in participating in day programming according to their interests! You will have the opportunity to provide leadership expertise to team members with regular supervisory sessions including: coaching, check-ins, performance reviews and development plans to assist in their personal and professional growth!

Hours: Monday to Friday: 8:00am to 4:00pm; participation in on-call rotation.

Why Join Our Team       

  • Double staffing model to better walk alongside the youth we support!
  • Robust benefit program, RRSP contributions, 4 weeks’ vacation, EAP and other work related benefits.
  • Build relationships and connect people to the work we do.
  • Be a part of a supportive team, dedicated to professional and personal growth.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your leadership role.

In Your Role You Will

  • Develop individualized youth case/transition plans, goals and assessments in collaboration with youth.
  • Assist youth in attending day programming (including but not limited to school, life skills training, employment, and rehabilitation) through the use of relationship-based approaches.
  • Collaborate with youth to create and complete goals and provide follow-up support.
  • Coordinate with the house team to develop youth incentive programs.
  • Lead and conduct Youth Outcome surveys.
  • Communicate with legal guardians, service team members and house leadership team regarding progress of the youth, significant changes in the youth’s behavior and any concerns/challenges the youth may be experiencing.
  • Provide referrals and follow-up support to external agencies and services (legal support, medical, education, Children’s Services, etc.)
  • Produce, update, review and submit accurate youth files, case notes, critical incident and absent from care forms.
  • Review and ensure staff documentation of medication administration practices and practices are in compliance with agency policy/procedures, legislation, accreditation (CARF) and licensing standards etc.
  • Conduct performance reviews, development plans, supervision check-ins and active coaching sessions with team members.
  • Schedule, attend and facilitate meetings (house, team, youth and lead) on a consistent basis.
  • Oversee and approve schedules, shift vacancies, timesheets, expense reports, house budgets and time off requests.
  • Perform crisis intervention and direct one-on-one supports.
  • Establish and maintain positive relationships with families, neighbors, visitors and community league affiliations.

Education and Certifications

Required

  • Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
  • Police Information Check with Vulnerable Sector Check.
  • Child Intervention Check.
  • Certifications: Standard First Aid, Suicide Intervention Training, Medication Administration, De-escalation, Harm Reduction, Indigenous Awareness Training, Protection of Sexually Exploited Children’s Act, WHIMIS and Food Safety.
  • Reliable, registered vehicle, driver’s license, a recent driver’s abstract and valid insurance including two million dollar liability coverage.

 Recommended

  • Certifications: FOIP, Mental Health First Aid

 Experience

  • 3+ years’ experience working with marginalized populations (youth experience an asset)
  • 1+ year related supervisory experience, including staff leadership, management of employees, projects quality improvement, training, and change management.
  • Working knowledge and experience with harm reduction, resiliency, trauma-informed and solution focused practice.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Extensive background and experience working with youth struggling with substance use/addictions, poverty, mental health, traumatic histories, LGBTQ2S+, and Newcomers to Canada and/or refugees. Understanding and ability to respond to multiple, complex barriers faced by youth.
  • Proficient in MS Outlook, WORD, Excel, database applications and computer operation.

Apply

When applying, please submit a thoughtful Cover Letter and Resume outlining your interest, experience and qualifications to:

 At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Thank you to all those apply and those who are short-listed will be contacted.