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Transitional Case Coordinator – Youth Housing Program

Do you identify yourself as being collaborative, flexible and goal-oriented – Are you ready to gain leadership experience? The Transitional Case Coordinator could be your next step in your social services career! The Transitional Case Coordinator focuses on ensuring high-quality case management services and transition planning are provided to youth to support the achievement of their goals! A Transitional Case Coordinator builds relationships with youth through a non-judgmental, harm reduction, trauma informed and solution focused approach. You will play a key role in working together with youth to create goals and assist them in participating in day programming according to their interests! You will have the opportunity to provide leadership expertise to team members with regular supervisory sessions including: coaching, check-ins, performance reviews and development plans to assist in their personal and professional growth!

Hours: Monday to Friday: 8:00am to 4:00pm; participation in on-call rotation.

(Due to AHS recommendations, applicants who are working at multiple congregate living or healthcare sites may not be considered.)

Why Join Our Team        

  • Double staffing model to better walk alongside the youth we support!
  • Robust benefit program, RRSP contributions, 4 weeks’ vacation, EAP and other work related benefits.
  • Build relationships and connect people to the work we do.
  • Be a part of a supportive team, dedicated to professional and personal growth.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your leadership role.

In Your Role You Will

  • Develop individualized youth case/transition plans, goals and assessments in collaboration with youth.
  • Assist youth in attending day programming (including but not limited to school, life skills training, employment, and rehabilitation) through the use of relationship-based approaches.
  • Collaborate with youth to create and complete goals and provide follow-up support.
  • Communicate with legal guardians, service team members and house leadership team regarding progress of the youth, significant changes in the youth’s behavior and any concerns/challenges the youth may be experiencing.
  • Provide referrals and follow-up support to external agencies and services (legal support, medical, education, Children’s Services, etc.)
  • Produce, update, review and submit accurate youth files, case notes, critical incident and absent from care forms.
  • Review and ensure staff documentation of medication administration practices and practices are in compliance with agency policy/procedures, legislation, accreditation (CARF) and licensing standards etc.
  • Conduct performance reviews, development plans, supervision check-ins and active coaching sessions with team members.
  • Oversee and approve schedules, shift vacancies, timesheets, expense reports, house budgets and time off requests.
  • Perform crisis intervention and direct one-on-one supports.
  • Establish and maintain positive relationships with families, neighbors, visitors and community league affiliations.

Education and Certifications


  • Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
  • Police Information Check with Vulnerable Sector Check.
  • Child Intervention Check.
  • Certifications: Standard First Aid, Suicide Intervention Training, Medication Administration, De-escalation, Harm Reduction, Indigenous Awareness Training, Protection of Sexually Exploited Children’s Act, WHIMIS and Food Safety.
  • Reliable, registered vehicle, driver’s license, a recent driver’s abstract and valid insurance including two million dollar liability coverage.
  • Participation in AHS Personal Protective Equipment and You E-Learning Course must be completed prior to employment.


  • Certifications: FOIP, Mental Health First Aid


  • 3+ years’ experience working with marginalized populations (youth experience an asset)
  • 1+ year related supervisory experience
  • Working knowledge and experience with harm reduction, resiliency, trauma-informed and solution focused practice.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Extensive background and experience working with youth struggling with substance use/addictions, poverty, mental health, traumatic histories, LGBTQ2S+, and Newcomers to Canada and/or refugees. Understanding and ability to respond to multiple, complex barriers faced by youth.
  • Proficient in MS Outlook, WORD, Excel, database applications and computer operation.

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.